General terms and conditions

Rental Services

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The following Terms and Conditions are an integration of those provided in the  Rental Agreement signed by the customer. The Rental Agreement conditions are fully referred to. All prices are in Euro. The amounts indicated in this page must be increased of IVA 22% with the exception of the amounts defined as "penalty".General Terms and Conditions agreed with Fidelity Customers could differ from the published General Terms and Conditions.

Updated on 09.06.2016

Age restriction and documents required: 21 years of age, driving licence valid from at least one year and another valid identity document (Identity card and/or passport). A Young Driver surcharge of € 15,00 per day will be applied for drivers between 21 and 24 years of age for max 15 days. Fleet Distribution: The rental of special vehicles (T,S,Z,W,P) is subject to confirmation depending on actual availability. 

Conditions of Payment: The Customer is required to leave a security deposit by credit card.  The security deposit amount will be equal of the maximum penalty due in case of damage, according to the rented car group (Euro 1000/1800/2800). Two credit cards are required to rent special vehicles (T,S,Z,P); cash, bancomat, cash-cards, debit cards, Visa Electron or prepaid credit cards are not accepted.      

Territorial Restrictions: As indicated on the "Rental Agreement" the authorized driver can transit in the following countries: Austria, Belgium, Croatia, Denmark, France, Germany, Luxembourg, Netherlands, Portugal, Slovenia, Spain and Switzerland. It's permitted to transit in Poland, Czech Republic, Slovakia and Hungary with the exception of groups  H-IDMR; L-SDMR; T-IVAR; Z-FDAR; W-FWMR; S-PFAR and P-FVMR. It's forbidden to cross borders for Countries not listed.

Delivery and collection of the vehicle: One day of rental is made up of 24 hours. The rental starts from the day and time the vehicle is delivered to the Customer and will end on the day and time the vehicle is returned to Sixt Italy. The vehicle is delivered in perfect conditions and must be returned to Sixt Italy in the same conditions as it was delivered, with exception  for ordinary wear and tear.

 Extension:An authorization by Sixt is necessary to extend the rental. The Customer must contact Sixt at least 24 hours before the agreed drop off date. In case of extension without prior authorization, the extra days will be invoiced at the highest daily Standard rate published in our list in force.

Time Tolerance: The Customer has to communicate, to the Sixt location, the possible delay for the pick up of the vehicle, in the absence of any communication a time tolerance of 1 hour will be applied according to the time confirmed in the reservation; exceeded this tolerance the reservation will be considered cancelled  without notice. A 59 minutes time tolerance is allowed when returning the car, after which one extra rental day will be charged in addition to the original cost.

 Third Parties Liability R.C.A. Sixt Italy’s vehicles’ insurance includes Third Parties Liability (R.C.A.) as required by the current law in the Country where the car has been registered. The amounts indicated in this page must be increased of IVA 22% with the exception of the amounts defined as "penalty".

Basic Services

Basic Services

Sixt rates are made up of basic services namely those services coming from the use of the vehicle (Time/Km) and of the reduction of responsibility for damages and theft of the rented vehicle (CDR and TP service). DAMAGES FOR COLLISION - CDR Service*: CDR Service is included in all Sixt Italy rates and by convention it’s equal to 22% of the applied rates. This service is not an insurance coverage but a conventional reduction of Customer’s responsibility concerning

damage to the vehicle during the rental, including that caused from traffic circulation and damage subsequent to collisions. The responsibility reduction applies a minimum chargeable amount for each event of Euro 250,00 (as penalty) and up to a maximum chargeable amount as penalty for each event which varies depending on the rented car group:

 

Car Groups

 A/F/B/C

Euro 1.000,00

Car Groups

 E/D/M/N/J/H/L/G/I

Euro 1.800,00

 Groups

 T/Z/W/S/P and Trucks 

Euro 2.800,00

                   

*CDR service doesn’t include damage caused by vandalism and that caused to windows, windscreens, roof, underbody, wheels and interiors.

THEFT AND FIRE - TP Service:          

TP Service is included in all Sixt Italy rates, conventionally equal to 18% of the applied rates. This service is not an insurance coverage but a conventional reduction of Customer’s responsibility in case of total and/or partial theft or fire. With TP Service   the maximum amount due as penalty by the Customer to Sixt varies depending on the rented car group:        

 Car Groups

 A/F/B/C

Euro 1.700,00

 Car Groups

 E/D/M/N/J/H/L/G/I

Euro 2.300,00

 Car Groups

 T/Z/W/S/P and Trucks 

Euro 3.000,00

Sixt recommends to park the car in “secured parking areas”.  **See last note of the following paragraph The amounts indicated must be increased of IVA 22% with the exception of the amounts defined as "penalty".

Optional Service

OPTIONAL SERVICES NOT INCLUDED IN THE RATE: Customer can eliminate the damage or theft economic responsibility signing for the optional service Pack 2 SUPER COVER SERVICE.  

SUPER COVER SERVICE**: It’s not an insurance coverage. If requested and signed for at the moment of pick up it eliminates the maximum amount due by the customer for damages or theft and fire. Pack 2 SUPER COVER Service also covers damage caused by vandalism and to windows/windscreens, roof, body, wheels and tyres and inside. Pack 2 Super Cover Service has the following daily costs:

 

 Car Groups

 A/F/B/C

 Euro 17,00 per day

 Car Groups

 E/D/M/N/J/H/L/G/I

 Euro 21,00 per day

 Car Groups

 T/Z/W/S/P

 Euro 25,00 per day

 

IN CASE OF THEFT IN CALABRIA, CAMPANIA, IN PUGLIA, IN CATANIA TOWN AND PROVINCE: Pack 2 SUPER COVER service doesn’t find complete application in the event of partial/total theft or fire taking place inCampania, Puglia, Calabria or in the town and province of Catania. In these circumstances the total elimination of the deductible will not apply, the Customer will be economically responsible according to the reduced amounts stated below:

 

 Car Groups

 A/F/B/C

Euro 850,00

 Car Groups

 E/D/M/N/J/H/L/G/I

Euro 1.150,00

 Car Groups

 T/Z/W/S/P

Euro 1.500,00

 

IMPORTANT NOTE 

**The services CDR, TP and SUPER COVER SERVICE are not valid if the driver's behaviour is in contrast with article 1176 of Civil Code. In any case the driver cannot make use of any restriction of responsibility in case of negligence,  fraud or gross negligence according to art. 1229 of the Civil Code.  In all these  circumstances, the Customer  will be held fully responsible for the full  value of the vehicle,   prior document exchange between the parties regarding the event.

 

The amounts indicated must be increased of IVA 22% with the exception of the amounts defined as "penalty".

Supplementary Services

AIRPORT SURCHARGE or RAILWAY SURCHARGE: 16% of rate for rentals starting in airport and railway locations.

ROAD TAX: Euro 2 per each day of rental



The amounts indicated must be increased of IVA 22% with the exception of the amounts defined as "penalty".

Special Events

SIXT ASSISTANCE:

In case of breakdown the Customer must contact Sixt Italy’s Road Assistance Service. For the replacement of the vehicle, which will depend on vehicle availability and office opening hours, the Customer must then make his own way to the nearest Sixt branch. Expenses incurred into (trip, hotel, etc) to reach the Sixt location or to continue the trip without a Sixt vehicle will be refundable for a maximum amount of  Euro 200,00, provided all expenses receipts are available, made exception of cases where damage or loss is a direct consequence of the breakdown itself as established by art. 1223 c.c.

For any other kind of inconvenience, the refund and/or compensation will not exceed the total value of the rental, made exception of cases where damage or loss is a direct consequence of the breakdown itself as dictated by art. 1223 c.c..


USE OF THE VEHICLE

For the driver’s safety and the right maintenance of the vehicle, the Customer must respect the maximum amount of mileage established by the different rate profiles chosen by the customer. In case of exceeding mileage, Sixt reserves the right to charge higher amounts as provided for the Rental Agreement Conditions at the back of the Rental Agreement.

ACCIDENT AND DAMAGE

In the event of any accident or damage to the vehicle, the Customer must inform Sixt Italy by writing a report within 24 hours from the event or at the moment of drop off, using the specific form (CID) that can be found in the car’s document folder or by filling in the "Accident Form". In addition, the Customer shall have all necessary investigations performed by the competent authorities. The failed observance of this duty causes deep economic damage to Sixt Italy, for this reason the driver will be charged as a penalty an amount between the minimum of Euro 500,00 (amount not subject to VAT) and the maximum of Euro 2000,00 (amount not subject to VAT). 


FINES

Any fine issued during the rental period will be at the Customer’s expense. Sixt will communicate to the Authorities the driver’s details (Re-notification) within the time limits imposed by the Italian law or they will be debited and sent to the Customer within prescription time limits. Charge fee for each re-notification, as a penalty, of Euro 40,00 will be charged on the credit card provided for the deposit at the moment of pick up.

ACCIDENT MANAGEMENT EXPENSES: Euro 50,00

KEY LOSS AND/OR DAMAGE: Euro 250,00

LICENCE PLATE LOSS AND/OR DAMAGE: Euro 250,00

The amounts indicated must be increased of IVA 22% with the exception of the amounts defined as "penalty".

Accessories

REFUELLING SERVICE:

The Customer has to return the car, at the end of the rental, with a full tank and to note it on the check-in document with a Sixt employee. If the vehicle is not refuelled, the Customer will be charged for the fuel restoration service made up by a fixed amount and a flat-rate amount.

The fixed amount of Euro 18,00 will be charged to the Customer in addition of a flat-rate amount applied by Sixt for the litres of fuel missing calculated at an increased price in comparison with the market price.

The charged fuel price will be the one published online at the moment of drop off with reference to the last update available, which currently is:

Benzina: Euro 1,96 per litre        Diesel: Euro 1,77 per litre

In particular agreements, where the fixed refuelling service amount is not expected, a flat-rate amount for missing fuel litres will be charged calculated at an increased price in comparison with market price, at the following amounts:


Benzina: Euro 2,22 per litre        Diesel: Euro 2,01 per litre

The Refuelling Service amounts are updated periodically.    

Extra Milage: In the event extra kilometres on top of what already included in the booked rate, Sixt reserves the right to apply a charge to the customer of a specific cost for every extra kilometre depending on the rented car group between € 0.15 + VAT and € 0.25 + VAT. In any case Sixt Italy reserves the right to take action in the event of any major damage.

DELIVERY AND COLLECTION: When the vehicle is delivered or collected in a place different from a Sixt location:

Within city limits: Euro 23,00

Out of city limits: Euro 2,00 per Km with a min of 30 Km.

ONE WAY: When the vehicle is returned to a place different from that it was initially rented.

With Sixt authorization

Italy: Euro 58,00

Abroad: Service at a given rate.

The vehicle can be returned abroad only with an authorization by Sixt HQ when making the reservation. This service is subject to a specific pricelist with a minimum amount of 850,00€ up to a maximum of 2000,00€.

In case of drop off, without authorization, in a Sixt location different from the one on the reservation, an extra penalty of € 180,00 (amount not subject to VAT) will be applied. 

OUT OF HOURS: The out of hours pick up of the vehicle is permitted in most of our airport branches. The customer may request when creating the booking, to pick up the car at the following extra costs: Euro 40.00

ADDITIONAL DRIVER: Euro 9,00 per day.

YOUNG DRIVER: driving licence valid from at least one year and another valid identity document (Identity card and/or passport) are required.  A Young Driver surcharge of € 15,00 per day will be applied for drivers between 21 and 24 years of age for max 15 days.

BABY SEAT: Euro 35,00 per rental.

WINTER TIRES/SNOW CHAINS:  From November 15th to April 15th, an obligation for all cars travelling on some specific Italian locations, routes or highways may be in force, which mandates cars to travel equipped with winter tires or snow chains on board. You can check, even before starting your journey and collecting your vehicle, whether any of such obligations  apply along your route by visiting, for instance, the following websites www.cciss.it, http://mobile.cciss.it/, http://www.poliziadistato.it/articolo/50/. You can request to include snowchains in your rental's rate by selecting them from the "Ancillary Services" when making your reservation or directly at our rental office.

SKI RACKS: Euro 30,00 per rental.

NAVIGATION SYSTEM GPS: Euro 12,00 per day max 8 days per rental/month. Navigation system must be returned to the pick up location otherwise the Customer will be charged an additional Euro 50,00. In case of  loss, damage or theft, the chargeable amount will be of Euro 200,00 even if  Pack 2 Super Cover service has been subscripted. It's not possible to book Navigation System, it's possible to request it at the desk and it is always subject to availability.

The amounts indicated must be increased of IVA 22% with the exception of the amounts defined as "penalty".